Returns & Refunds Policy

UNIQUE Products & Services is a B2B importer and distributor of a variety of products sourced from manufacturers and suppliers in Mexico and other markets. Because our products vary significantly in nature, manufacturing process, packaging, handling requirements, and order conditions, our return and refund terms may vary depending on the specific product purchased.

Product-Specific Return & Refund Terms

At the time of quotation or purchase, UNIQUE will provide the applicable return, refund, cancellation, and replacement terms for the specific product and order. By placing an order, the customer acknowledges and accepts the terms applicable to that particular product.

Depending on the product, order, and supplier requirements, merchandise may be:

• Non-returnable once the order has been confirmed or production has begun.

• Returnable only within a specified period and subject to prior written authorization.

• Subject to minimum order quantities or other supplier-specific conditions.

• Eligible for replacement or credit in the event of verified manufacturing defects or shipping damage.

• Subject to different terms for standard, custom-made, personalized, or made-to-order products.

Custom, personalized, made-to-order, or specially manufactured products generally cannot be cancelled or returned once production has begun, unless otherwise agreed in writing.

Damaged or Defective Merchandise

Customers should inspect merchandise promptly upon delivery. If products arrive damaged, defective, or otherwise materially different from what was ordered, the customer should notify UNIQUE in writing as soon as possible and provide photographs and/or other documentation supporting the claim.

Any claim will be reviewed based on the applicable product-specific terms and the circumstances of the order. If a claim is approved, UNIQUE may, at its discretion and subject to the applicable purchase terms, provide a replacement, merchandise credit, refund, or other appropriate resolution.

Damage caused by improper handling, storage, installation, use, or care after delivery may not qualify for a return, refund, replacement, or credit.

Return Authorization

No merchandise should be returned without prior written authorization from UNIQUE. Unauthorized returns may be refused or returned to the customer at the customer's expense.

When a return is approved, UNIQUE will provide the applicable return instructions and shipping address. Unless otherwise agreed in writing, the customer is responsible for return shipping costs and the risk of loss or damage during the return shipment.

Returned merchandise must meet the conditions specified in the applicable product-specific return terms, which may include being unused, undamaged, and in its original packaging.

Refunds & Credits

When a refund is approved, the refund amount and method of reimbursement will be determined according to the applicable terms of the specific product and order.

Depending on the circumstances, UNIQUE may issue a refund to the original payment method, merchandise credit, replacement merchandise, or another mutually agreed resolution.

Approved refunds will be processed after the returned merchandise has been received and inspected, when a physical return is required.

Order Cancellations

Cancellation terms may vary by product and order. Because some products may be imported, specially ordered, manufactured, customized, or committed to a supplier specifically for the customer, orders may not be cancellable after a certain point in the order process.

Any applicable cancellation deadline, cancellation fee, or non-refundable deposit will be communicated to the customer at the time of quotation or purchase.

B2B Transactions

UNIQUE's sales are primarily conducted on a business-to-business (B2B) basis. Accordingly, return, refund, cancellation, and replacement terms are established according to the nature of the product, the supplier's conditions, the customer's order specifications, and the terms agreed upon at the time of purchase.

This policy is intended to provide general guidelines. The specific terms communicated and agreed upon for an individual order will govern that transaction in the event of any inconsistency with this general policy.

Contact Us

If you have questions regarding the return or refund terms applicable to a specific product or order, please contact us at:

UNIQUE Products & Services
Email: unique@unique-products-and-services.com